Reference

Legal Terms For Your Account

This legal page gives you the account rules, privacy terms, cookie use, and payment checks that apply when you use city99.

Account termsPrivacy and cookiesDANA checksQRIS records
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city99 Legal Terms For Your Account
CONTACT ROUTES

Where To Ask Legal Questions

A legal question needs a clear trail, so we separate policy contact paths from normal lobby help.

Live chat policy desk Use live chat from 09:00 to 23:00 WIB when you need a quick reading…
WhatsApp document follow-up WhatsApp is useful when we request clearer ID, wallet ownership proof, or a screenshot…
Email written record Email legal contact is for formal requests, data correction, account closure, or a term…
DATA HANDLING

Account Data And Legal Controls

Your legal record is more than a login name. We keep account registration data, wallet checks, device signals, cookie choices, and support transcripts so we can answer disputes…

Registration record

When you create an account, we record your username, phone number, password status, and acceptance of current terms.

Payment ownership

DANA, OVO, GoPay, and QRIS checks are tied to account safety.

Cookie choices

Cookies help remember login state, language preference, and session security.

Device security

From Account, open Security, then Login History to check recent device activity.

Retention periods

We keep legal and payment records only for operational, dispute, audit, and security needs.

Change requests

For a name correction, phone update, or account closure, send the request from your registered contact path.

Legal Answers Before You Join

These answers cover the legal questions we see before account opening, payment checks, and data requests. They are written for your city99 account, not for general internet use. If your question involves access from Indonesia, remember that availability depends on local law and only applies where local law permits.

Your account is covered by our terms, privacy terms, cookie terms, and payment verification rules. You accept them during registration, and we may ask you to accept updated text again after sign-in.

Payment proof helps us confirm that DANA, OVO, GoPay, or QRIS activity belongs to the same person controlling the account. We may request receipt screenshots, wallet numbers, timestamps, and transaction IDs.

Yes. Contact us by email with your username, registered phone, and the request you want answered. We may verify your identity before sharing account data or explaining why some records must stay restricted.

Send the request through your registered contact path or email us if that path is unavailable. We may ask for wallet proof, a recent login check, and matching account details before applying corrections.

A pause can happen when payment ownership, login activity, or account details need checking. We will tell you what record is needed, such as a QRIS receipt or security confirmation, before the account moves forward.

Cookies do not remove your account rights, but they support session security and preference storage. If you clear cookies, you may need to sign in again and repeat some verification steps.

Use email for disputes so both sides have a written trail. Include your username, registered phone, payment rail, transaction date, game or account area involved, and any chat reference already received.

Related Pages

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