Who do I contact about a clause I do not understand?

Use live chat from 09:00 to 01:00 WIB for quick questions, or email legal@city99.bet for a written reply. Include the clause wording and the account step affected so we can answer directly.

Reference

city99 Terms for Your Account

Dragon Tiger, Zeus vs Hades, Counter-Strike 2, Rocket Crash, Super Bingo, and Royal Fishing sit behind one account, so our Terms & Conditions explain how your access, wallet…

DANA account checksOVO wallet wordingGoPay and QRIS stepsLocal law applies

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Wallet Terms Under Local Law

city99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your Terms & Conditions are the rule set we apply when you open an account, add a wallet method, enter Dragon Tiger, or request a withdrawal. We write them around account ownership, payment name matching, game settlement, cookies, and contact paths, not vague platform promises. DANA,

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OVO, GoPay, and QRIS records may be used to confirm a transaction trail when a wallet action is queried. Access and eligibility depend on local law and are available only where local law permits. If a clause affects your account, we aim to explain it in
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plain language through chat, email, or the Help menu before any further step is needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS HELP

How To Ask About Terms

A clause should not feel hidden when it affects your account. We keep three contact paths for Terms & Conditions questions, each tied to a clear…

ACCOUNT RECORDS

Account Records and Cookie Terms

The Terms & Conditions also explain how we treat the data connected to your account.

Account data handling

We use your account data to apply the Terms & Conditions to the right profile.

Cookie use in the terms

Cookies help keep your session active and remember basic device choices.

Login security checks

When a new device signs in, we may ask for an SMS OTP or another account check.

Record retention period

Wallet receipts, chat transcripts, and game settlement references are kept while needed for account administration and dispute handling.

Change requests

If your name, phone number, or wallet detail is wrong, contact support from the registered account channel.

Local-law access

Our Terms & Conditions apply only where account access is allowed under local law.

Dragon Tiger Terms Questions

These questions focus on the Terms & Conditions you accept when you open and use an account. They cover acceptance, later changes, wallet-name checks, cookies, local-law access, and how to contact us about a clause. If your question involves a live account action, include the menu path and any payment receipt so the answer is tied to the right record.

Yes. We ask you to accept the Terms & Conditions during account creation because those rules govern login, wallet use, game settlement, cookies, and support handling. If you do not accept them, the account flow cannot continue.

They can change when account rules, payment checks, game settlement handling, or legal requirements change. When a change affects how you use the account, we place the updated version where you can read it before continuing.

The Terms & Conditions allow us to pause a wallet action when the account name and receipt trail do not match. We may ask for supporting details through chat or email before the transaction can move forward.

Access and eligibility depend on local law and are available only where local law permits. If a location, device route, or payment path creates a legal issue, the Terms & Conditions allow us to restrict that action.

Cookies support login sessions, device recognition, and account preference handling under the Terms & Conditions. If you clear cookies, you can still return through the login page, but extra verification may be needed for account safety.

Yes, but requests must come from the registered account channel. We may ask for an OTP, a wallet receipt, or another matching record so the change is linked to the right account.

Use live chat from 09:00 to 01:00 WIB for quick questions, or email [email protected] for a written reply. Include the clause wording and the account step affected so we can answer directly.

city99 Terms for Your Account

How To Ask About Terms

Account Records and Cookie Terms

Account data handling

Cookie use in the terms

Login security checks

Record retention period

Change requests

Local-law access

Dragon Tiger Terms Questions

01 Do I have to accept the Terms & Conditions before opening an account?

02 Can the Terms & Conditions change after I join?

03 What happens if my DANA or QRIS name does not match my account?

04 Which law affects access from Indonesia?

05 How do cookies fit into the Terms & Conditions?

06 Can I ask city99 to change my account details?

07 Who do I contact about a clause I do not understand?

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